|
Q: When will Greg be speaking near me?
A: To see a complete list of upcoming events, visit the Upcoming
Events page.
Q: What is your privacy policy? Will you share my email address
or personal information?
A: We do NOT share or sell any member information with other companies.
To view our complete privacy policy, click here.
Q: How do I contact RealLove.com for support?
A: All of the contact information for the various departments of RealLove.com
can be found on the Contact Us page.
Q: How often do you post new Daily Coaching videos?
A: Members of RealLove.com will receive a new Daily Coaching video every
weekday. There is also a weekly Video Chat
with Greg, and Real Love
Radio Shows are added at regular intervals. Members also have access
to a large archive of previous video and
audio clips.
Q: If I miss a Daily Coaching video or a Video
Chat,
can I still access it?
A: Yes. All past Daily Coaching videos and Video Chat shows
can be accessed through the Archive in the
Member section. Only full members of RealLove.com have access to the
Archive.
Q: How do I receive your free newsletter?
A: Visit the newsletter sign-up page.
You can cancel your subscription to the free newsletter at any time by
simply replying to the newsletter with ‘Unsubscribe’ in the
Subject heading.
Q: How can I receive personalized help
learning the Real Love principles?
A: There are several ways for you to receive personal help from Real
Love Professionals—people personally trained and certified by Dr.
Baer to help teach the principles of Real Love.
To learn more, visit the Coaching section.
Q: Can I share my membership with friends?
A: No. Each membership is for a single individual or family and can not
be shared with others. As stated in the Terms of
Use Agreement, any violation of this policy will result in immediate
cancellation of membership benefits and no refunds will be issued for
time remaining on membership packages.
Q: How can I talk with Greg?
A: Members can submit questions to Greg during the Video Chat with
Greg every Tuesday at 9 PM Eastern. Learn more about
this unique opportunity.
Q: How can I help share the message of Real Love?
A: We’ve found that the best way to share this message is to simply
give people a copy of Real
Love: The Truth About Finding Unconditional Love and Fulfilling Relationships.
You can also forward them a copy of the free newsletter and invite them
to sign-up for a free trial membership on RealLove.com.
On RealLove.com they will find a vast array of educational tools that
are helping people all over the world.
Q: What file format do you use for your audiobook downloads?
A: All of our audio downloads are in MP3 format.
Q: How do you ship your products?
A: We ship using the US Postal Service. Available shipping methods include
Media Mail, Priority Mail, and Express Mail. You will be able to select
your shipping method during the checkout process.
Q: What is your return policy?
A: To see our Return Policy, click here.
Q: Can I get a refund on my membership fee?
A: While you can cancel your membership at any time—which will
prevent any future billing—all membership sales are final.
Q: How do I cancel my membership?
A: Unless you purchase a membership package, all memberships are billed
on a month-to-month basis. To cancel your membership, simply login
to My Account and enter your account information. Please cancel
your membership 24 hours before the next billing cycle to ensure that
no future membership fees are charged.
Q: What happens at the end of my free trial membership?
A: If you cancel your membership during the free trial you will still
receive the full week of membership access. When your free trial membership
ends you will no longer have access to the trial membership benefits.
If you do not cancel your membership during the free trial period you
will automatically be converted to a Full Member and charged the standard
monthly membership fee of $14.95..
Q: Can I upgrade my membership level?
A: You can upgrade from a trial membership to a full membership by simply
waiting until the end of your trial period. The membership upgrade
is automatic. Or you can purchase one of the membership packages by
visiting the Membership Packages page.
Q: Can I upgrade my membership package [for example: from a
Silver to a Gold] while I’m only part way through my membership?
A: Yes. You will simply need to pay the price difference between
the two membership packages. You will need to contact our office at 877-633-3568
to make the change.
Q: I’m on a month-to-month membership. How will I be billed?
A: On the monthly anniversary of your sign-up date your credit card will
be charged $14.95. For example: If you signed up on July 15th, you
will be billed on the 15th of every month.
Q: Are there different levels of membership?
A: No. All Full Members receive receive the same monthly benefits and
features. To learn more about becoming a Member of RealLove.com, click
here.
Q: I am having problems viewing the
videos on your site. What can I do?
A: Before contacting RealLove.com for support with this issue, please
try the following three steps.
1. Make sure that you have the latest version
of Flash Player on your computer. You can download that player by following
this link— Download
Flash Player 9. Also update your version of Windows Media Player—Download
Windows Media Player.
2. Your Internet connection may temporarily be too slow to support
the video streaming. Internet download speeds are affected by a huge
variety of factors, including (but not limited to) increased usage
in your area, hardware issues, software issues, and too many applications
running on your computer. Our servers are able to handle a huge number
of simultaneous viewers with no decrease in the streaming speed of
our video. If you are having a problem viewing the video, it is most
likely a problem with your Internet connection. If the problem persists,
please contact your Internet Service Provider for troubleshooting.
3. Receiving a message that the "server is busy" or "offline"
does not necessarily mean that there is an issue with our servers.
Usually this message means that your connection was interrupted or
unable to handle the data stream being sent by our server. If you
are able to view any of the pages on our site then the problem with
the videos is most likely NOT related to our server—or
none of the pages would load correctly, as they are all on the same
server. If this happens, please try again later, as it is most likely
a problem with your connection.
Q: If I experience technical problems will I be refunded money
for the time I was not able to access the site?
A: Most technical problems on the site are fixed within a few hours.
We will always do our best to restore service and access as quickly as
possible. In our experience, 99% of the time the technical problem is
on the user end. Though we will do our best to help you determine the
problem that is preventing normal access of our site, we are often unable
to diagnose problems on a visitor's system. As a result, and according
to the Terms of Use Agreement,
under normal circumstances no refunds will be issued for the time that
you are unable to access the site. If we are unable to duplicate your
problem, and other users are not experiencing the same problems, it will
be determined that the problem is with your system, and no refunds will
be issued. Exceptions will be handled on a case-by-case basis and refunds
are at the full discretion of RealLove.com, LLC.
Q: Some of the links on your site aren’t working. Why
not?
A: If you discover a broken link, we would appreciate your emailing us
at support@reallove.com.
Please include the page on which you found the broken link and where
it is located on the page. Thank you for helping us create a smooth experience
on RealLove.com.
Q: What do I do if I forget my username or password?
A: If you forget your username or password, please visit the following
link to have your password emailed to you:
Forgot
Password?
Q: How do I find a Real Love Group in my area?
A: There are Real Love Groups all over the country. Because new groups
start every day and meeting times and places are constantly changing,
it is impossible to keep an accurate database. To learn more about
Groups, and how to start your own, visit the Loving
Groups page.
|
|